Our 7-Day Hassle-Free Replacement Policy
Customer satisfaction is our utmost priority. If your product arrives damaged, defective, or incorrect, we offer a 7-Day Replacement Guarantee.
Conditions for Replacement:
- The complaint must be registered within 7 days of parcel delivery.
- The item must be in its original packaging with all included accessories and manuals.
- A short unboxing video or clear pictures demonstrating the defect must be provided to our support team on WhatsApp.
How to Request a Return or Replacement:
- Contact us on WhatsApp or email feinkram.shop@gmail.com.
- Share your Order ID and photos/videos of the product.
- Our team will arrange a reverse pickup or direct replacement within 3-5 business days.